Emergencies and first aid
The most important contacts
General contact oneZone
Contact us by:
Telephone at 056 552 04 50 – from monday to friday, 08.00 – 12.00 and 13.00 – 17.00
Email at mail@onezone.ch – you will receive an answer at latest within 24 hours
We will answer all your questions around:
Consultations, taking out insurances, receiving offers, receiving comparison, technical support using our platforms onezone.ch and oneZone app, existing policies that you have in our app or mandate, general questions.
If you have an emergency or you want to register an insurance claim, please contact directly the needed person/department. On this website you’ll find all contact details of your insurance company or emergency contact.
If you don’t find what you need, just call or wirte us so that we find it together: 056 552 04 50 // mail@onezone.ch.
Emergency numbers general
| European emergency number | 112 |
| Police | 117 |
| Ambulance | 144 |
| Firefighters | 118 |
| Poisonment | 145 |
| REGA Swiss rescue service | 1414 |
| Offering hand organisation | 143 (CHF 0.20 pro Gespräch) |
| Pro Juventute (Telephonical helpline for chlidren and teenagers) | 147 |
Emergency numbers insurances
Allianz:
From Switzerland: 0800 22 33 44
From abroad: 0041 43 311 99 11
AXA:
General: +41 800 809 809
AXA-Arag Legal Protection:
General:
0848 11 11 00
Basler – Baloise:
From Switzerland: 0800 24 800 800
From abroad: 0041 58 218 11 00
Carglass:
General : 0800 818 008
Coop Legal Protection:
General : 062 836 00 00
Automate (Direct-Car):
General : 0800 33 55 11
Dextra Legal Protection:
General : 0041 44 296 60 60
Emmental Insurance:
General : 031 790 32 12
ERV European travelling insurance:
General : +41 58 275 27 27
Fortuna Legal Protection (Generali):
General : 0800 82 84 86
Generali:
From Switzerland: 0800 82 84 86
From abroad: 0041 58 472 00 00
GVB Buildings Insurance:
General : 0800 666 999
Hanse Merkur Travel Insurance:
From Switzerland: 040 433 92 300
From abroad: 0049 40 5555 7877
Helvetia:
General : 058 280 10 10
Mobiliar:
From Switzerland: 00 800 16 16 16
From abroad: 0041 31 389 81 81
Orion Legal Protection:
General: 061 285 27 27
smile insurances:
General: 0800 484 488
TSM:
General: 032 911 12 12
Vaudoise:
From Switzerland: 0800 811 911
From abroad: 0041 32 911 12 12
Zurich Insurance:
From Switzerland: 0800 80 80
From abroad: 0041 44 628 98 98
Emergency numbers health insurance companies
Agrisano:
Tel. General: +41 (0)56 461 71 98
Postal address: Laurstrasse 10 // 5201 Brugg AG
AMB Assurances SA (Groupe Mutuel):
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address (only) Global AMB: Route de Verbier 13 // 1934 Le Châble
Postal address head office: Rue des Cèdres 5 // 1919 Martigny
Aquilana:
Tel. General: +41 (0)56 203 44 88
Postal address: Bruggerstrasse 46 // 5401 Baden
Assura:
Tel. General: +41 (0)21 721 44 88
Postal address: Avenue C.-F. Ramuz 70 // 1009 Pully
Atupri:
Tel. General: +41 (0)44 655 11 55
Tel. General: +41 800 200 888
Postal address: Zieglerstrasse 29 // P.O. Box // 3001 Bern
Avenir (Groupe Mutuel):
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address head office: Rue des Cèdres 5 // 1919 Martigny
Birchmeier
Tel. General: +41 56 485 60 45
Postal address: Hauptstrasse 22 // 5444 Künten
Concordia:
Tel. General: +41 (0)41 210 02 50
Postal address: Bundesplatz 15 // 6002 Lucerne
CSS:
Tel. General: +41 (0)58 277 77 77
Postal address: Tribschenstrasse 21 // P.O. Box 2568 // 6002 Lucerne
Easy Sana (Groupe Mutuel):
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address head office: Rue des Cèdres 5 // 1919 Martigny
ECC:
Tel. General: +41 (0)800 800 735
Postal address: Birspark 1 // 4242 Laufen
Einsiedeln Health Insurance:
Tel. General: +41 (0)55 4180749
Postal address: Kronenstrasse 19 // P.O. Box 57 // 8840 Einsiedeln
Galenos Ltd:
Tel. from Switzerland: +41 800 633 225
Tel. from Switzerland: +41 848 848 855
Postal address: Militärstrasse 36 // P.O. Box // 8021 Zurich
Glarner:
Tel. General: +41 (0)55 642 65 45
Postal address: Abläsch 8 // P.O. Box // 8762 Schwanden
Groupe Mutuel:
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address head office: Rue des Cèdres 5 // 1919 Martigny
Helsana:
Tel. From abroad: +41 (0)58 340 16 11
Tel. From Switzerland: +41 800 100 008
Postal address: P.O. Box // 8081 Zurich
Ingenbohl Health Insurance Institute:
Tel. General: +41 (0)41 825 22 37
Postal address: P.O. Box 57 // 8840 Einsiedeln
KLuG:
Tel. General: +41 (0)43 340 16 25
Postal address: Gubelstrasse 22 // 6300 Zug
Kolping:
Tel. FlexHelp24: +41 844 654 654
Tel. Callmed24 and Casamed Pharm: +41 844 852 852
Tel. Classic and Euroline:+41 844 844 911
Tel. From abroad: 0041 (02)41 480 44 22
Postal address head office: c/o Sympany Services AG // Peter Merian-Weg 4 // 4052 Basel
KPT :
Tel. General: +41 (0)58 310 99 99
Postal address: Wankdorfallee 3 // P.O. Box // 3001 Bern
Lumneziana :
Tel. General: +41 (0)81 931 35 35
Postal address: P.O. Box 22 // Palius 33C // 7144 Vella
Lucerne Hinterland :
Tel. General: +41 (0)41 989 70 10
Postal address: Luzernstrasse 19 // 6144 Zell LU
Moove Sympany Ltd:
Tel. FlexHelp24: +41 844 654 654
Tel. Callmed24 and Casamed Pharm: +41 844 852 852
Tel. Classic and Euroline:+41 844 844 911
Tel. From abroad: 0041 (02)41 480 44 22
Postal address head office: Peter Merian-Weg 4 // 4052 Basel
Mutuel Health Insurance Inc:
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address head office: Rue des Cèdres 5 // 1919 Martigny
ÖKK:
Tel. general: +41 844 655 655
Tel. Casamed 24 and Casamed select:+41 848 227 224
Tel. From abroad: +41 (0) 41210 44 88
Postal address: Bahnhofstrasse 13 // 7302 Landquart
Philos Krankenversicherung AG:
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address: Rue des Cèdres 5 // 1919 Martigny
Provita (SWICA):
Tel. general: +41 44 404 86 86
Postal address: c/o SWICA Krankenversicherung AG // Römerstrasse 3 // 8840 Winterthur
Rhenusana:
Tel. general: 0848 844 911
Tel. from abroad: 0041 844 844 911
Postal address: Widnauerstrasse 6 // 9435 Heerbrugg
Sana24 AG (Visana Services AG):
Tel. general: 0041 800 633 225
Tel. from abroad: 0041 848 848 855
Postal address: Weltpoststrasse 19 // P.O. Box // 3015 Bern
Sanavals:
Tel. general: 0041 81 935 11 44
Postal address: Valléestrasse 146E // P.O. Box 18 // 7132 Vals
Sanitas:
Tel. Sanitas and Callmed: +41 844 124 365
Tel. Compact: +41 844 111 365
Tel. Medbase MultiAccess: +41 848 888 777
Tel. Assistance from abroad: +41 44 446 47 47
Tel. Compact Nanny Service:+41 844 111 365
Tel. Extra for pregnant women: +41 0844 110 110
Postal address: Jägergasse 3 // P.O. Box 2010 // 8021 Zurich
SLKK:
Tel. general: 0041 844 844 911
Tel. from abroad: 0041 44 655 13 58
Postal address: Hofwiesenstrasse 370 // P.O. Box 5652 // 8050 Zurich
Sodalis:
Tel. general: 0041 27 527 00 01
Tel. from abroad: 0041 27 527 00 00
Postal address: Balfrinstrasse 15 // 3930 Visp
Steffisburg:
Tel. general: 0041 (0)844 844 911
Postal address: Unterdorfstrasse 37 // P.O. Box // 3612 Steffisburg
Stoffel:
Tel. general: 0041 (0)81 723 56 09 // 0041 (0) 81 723 76 59
Postal address: Bahnhofstrasse 63 // P.O. Box 122 // 8887 Mels
Sumiswalder:
Tel. general: 0041 800 78647 24
Postal address: Spitalstrasse 47 // 3454 Sumiswald
SUPRA:
Tel. SanaTel: +41 800 726 283
Tel. PrimaFlex: +41 (0)800 852 852
Tel. Assistance from abroad:+41 848 808 111
Tel. for all other models: +41 848 803 308
Postal address: Av. de la Rasude 8 // 1006 Lausanne
SWICA:
Tel. general: +41 44 404 86 86
Postal address: Römerstrasse 3 // 8840 Winterthur
Vallée d’Entremont:
Tel. general: 0041 (0) 800 726 283
Postal address: Place centrale // Case Postale 13 // 1937 Orsières
Visana Services AG:
Tel. general: 0041 800 633 225
Tel. from abroad: 0041 848 848 855
Postal address: Weltpoststrasse 19 // P.O. Box // 3015 Bern
Visperterminen:
Tel. general: 0041 27 948 00 48
Postal address: Wierastrasse // 3932 Visperterminen
Vita Surselva:
Tel. general: 0041 (0)81 925 61 60
Postal address: Bahnhofstrasse 33 // P.O. Box 217 // 7130 Ilanz
Vivacare (Visana Services AG):
Tel. general: 0041 800 633 225
Tel. from abroad: 0041 848 848 855
Postal address: Weltpoststrasse 19 // P.O. Box // 3015 Bern
Vivao Sympany:
Tel. FlexHelp24: +41 844 654 654
Tel. Callmed24 and Casamed Pharm: +41 844 852 852
Tel. Classic and Euroline:+41 844 844 911
Tel. From abroad: 0041 (02)41 480 44 22
Postal address head office: c/o Sympany Services AG // Peter Merian-Weg 4 // 4052 Basel
Wädenswil:
Tel. general: 0041 (0) 844 911 011
Postal address: Industriestrasse 15 // 8820 Wädenswil
